1. General Introduction and Commitment to Anonymity

🔑 Our promise of anonymity for clients: Customers are never required to reveal their real identity or personal information to listeners. Interaction takes place exclusively behind a pseudonym/display name chosen by the user.

2. The information we collect

A. Client Data (Strictly Anonymized)

Account Information: Email address (for authentication and token wallet management), displayed pseudonym, and encrypted password.
Metadata: Token transactions are securely processed through Stripe. We do not store bank card data on our servers.
Session Logs (Text, Audio & Video): Registered and stored in encrypted form to protect the platform, listeners, and clients against abuse and to resolve complaints.

B.

KYC Verification (T1/T2 Levels): Government-issued ID verification with facial recognition (selfie) and legal name to prevent fraud and ensure tax compliance/payout.
Payment Details: A bank account or Wise account for the weekly payout of earnings from tokens.

3. Data Storage for Safety and Dispute Resolution

To ensure the absolute safety of the community and to legally protect ourselves against abusive behavior, defamation, or fraud:

All forms of interaction (text logs, audio sessions and video streams) are automatically monitored and stored in encrypted form.
Retention Period: These data are stored for a determined security period (between 14 and 90 days, depending on the complexity of the dispute or active abuse reports), and are accessible only to the moderation and compliance team in case of disputes or official investigations.
After the security period expires, logs are permanently deleted or anonymized from the system.

4. Compliance with European Regulations (GDPR)

For users in the European Union and the United Kingdom, we respect the requirements of the General Data Protection Regulation (GDPR):

The Right to Erasure (\"The Right to Be Forgotten\")

You can request account deletion at any time, provided that any ongoing investigations or abuse disputes are completed.

Right to Access and Data Portability

You have the right to request a report regarding the data associated with your account and the history of your wallet.

Data Minimization

We strictly collect only the data necessary for operating the platform and protecting against fraud.

AI Moderation and Human Review

Sessions are continuously scanned by automated systems to instantly block insults and toxic behavior.

5. Compliance with U.S. Laws (CCPA / CPRA)

For residents in the United States:

No data sales: We do not sell, rent, or market personal data or session logs to third parties or advertising networks.
Confidentiality Protection: We respect privacy preferences and the specific legal requirements of each country (including the California Consumer Privacy Act).

6. Contact our Data Protection Officer (DPO)

For any questions regarding confidentiality, security, or the exercise of your rights, you can contact us:

Security and Confidentiality Team: privacy@talktolisteners.com

Response Time: Within a maximum of 24-48 working hours

Privacy Policy and GDPR Compliance